USA
First class, professional service
At Key Currency, we are committed to providing the very best customer experience.
Your personal account manager at Key Currency will always be on hand to assist you, answer any questions you may have, and discuss and agree on the right time to transfer your money.
Quick and easy transfers
For US clients, we use Currency Cloud as our payment provider. Currency Cloud have regulatory licences in both the USA and UK.
The following services are provided via Currencycloud: Client onboarding, currency conversion and onward payments.
Regulatory Information
Payment services in the United States are provided by Visa Global Services Inc. (VGSI), a licensed money transmitter (NMLS ID 181032) in the states listed here. VGSI is licensed as a money transmitter by the New York Department of Financial Services. Mailing address: 900 Metro Center Blvd, Mailstop 1Z, Foster City, CA 94404. VGSI is also a registered Money Services Business (“MSB”) with FinCEN and a registered Foreign MSB with FINTRAC. For live customer support contact VGSI at (888) 733-0041.
Safeguarding statement
When funds are posted to your account, in line with regulatory requirements, the regulated [payment/e-money] institutions who we work with safeguard your funds. This means that the funds shown in your payment account or e-wallet are held at reputable banks or covered by an insurance policy, and most importantly, are protected for you in the event of our partner [e-money/payment] institutions’, or our, insolvency. Our partners stop safeguarding your funds when the money has been paid out of your account to your beneficiary’s account. If you require a breakdown of the exact amounts of funds you have safeguarded at each of our [e-money/payments partners] at a particular point in time, please do not hesitate to contact us.
Terms & Conditions and Policies
Data Retention
A ‘5 year retention period’ in a data privacy policy refers to the duration for which personal data will be stored before being securely deleted. During this period, the data must be protected and used only for legitimate purposes. After five years, the data will either be anonymized, destroyed, or archived in compliance with legal and regulatory requirements.
Complaints
We are your first port of call for any queries or concerns, including complaints. We will handle these complaints in line with our complaints process.
Complaints will be acknowledged within one working day. In most circumstances the Company will attempt to provide a final response to the customer’s complaint within fifteen working days, but may allow up to a maximum of 35 working days in exceptional circumstances from the initial complaint for a final response.
We work with Currencycloud, who ultimately provides you with regulated payments and e-money services. Currencycloud has certain obligations as a regulated financial services institution, including around complaints. We keep them informed of the complaints we receive from you regarding the regulated payments and e-money services they ultimately provide to you. They oversee how we handle complaints to ensure we do this to the standard required under the regulations.
However, if for any reason your complaint regarding your payments and e-money services has not been acknowledged or dealt with by us, or if you have concerns about the way it has been handled, Currencycloud’s complaints information can be found here.